19th-quarterly-report.pdf

Nineteenth Quarterly Report of the Independent Monitor for the Oakland Police Department October 30, 2014 Page 81 reporting period. The external consultant’s audit covered all inactive subtasks of Task 7. The inactive provisions of Task 7 require the following: • Task 7.1: OPD establishes a recordable, toll-free complaint hotline. The hotline is staffed by OPD personnel and advises that the call is being recorded (compliance standard: Yes/No) • Task 7.2: Guidelines for filing a citizen’s complaint are prominently posted and informational brochures are made available in key Departmental and municipal locations (compliance standard: 85%) • Task 7.4: OPD personnel have available complaint forms and informational brochures on the complaint process in their vehicles at all times while on duty (compliance standard: 85%) • Task 7.5: OPD members/employees distribute complaint forms and informational brochures when a citizen wishes to make a complaint, and upon request (compliance standard: 85%) • Task 7.6: IAD is located in a dedicated facility removed from the Police Administration Building (compliance standard: Yes/No) • Task 7.7: Complaint forms and informational brochures are translated consistent with City policy (compliance standard: Yes/No) • Task 7.8: Complaint forms are processed in accordance with controlling state law (compliance standard: Yes/No). The auditors found OPD to be in compliance with all subtasks except Task 7.1. The report noted that some Communications Division personnel did not answer the calls appropriately or did not advise that the calls were being recorded. It also noted that not all hotline calls were answered at the required seventh ring. In response, OPD addressed these issues by re-routing the hotline telephone line through the Communications Division supervisor’s office. Command staff also met with the division’s supervisors to discuss the appropriate after-hour complaint hotline procedures. During our next site visit, we will review these changes and their impact on compliance with the inactive Task 7.1. We will also review this Task in a future reporting period. Task 21, Members’, Employees’ and Supervisors’ Performance Review Task 21 requires the following: • Task 21.1: Every OPD commander/manager meets at least twice per year with each of his/her directly subordinate members, employees and supervisors, to coach them regarding their strengths and weaknesses, and documents these meetings (compliance standard: 90%)