fourteenth-report.pdf
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Independent Monitoring Team
Fourteenth Status Report of the Independent Monitor
Delphine Allen, et al., v. City of Oakland, et al.
July 31, 2009 to January 13, 2010
Page 8
Actual Practice Compliance
Task
Task Name
Compliant Policy
Training
Compliance
Partial
Compliance
Full
Compliance
1
IAD Staffing and
Resources
√
√
√ (as of 11/06)
2
Timeliness
Standards and
Compliance with
IAD Investigations
√
√
√ (6/09; 12/09)
3
IAD Integrity
Tests
√
√
√ (9/09)
4
Complaint Control
System for IAD
and Informal
Complaint
Resolution Process
√
√
√ (5/09)*
5
Complaint
Procedures for
IAD
√
√
√ (11/09)
Under assessment
6
Refusal to Accept
or Refer Citizen
Complaints
√
√
7
Methods for
Receiving Citizen
Complaints
√
√
√ (1/09)
8
Classifications of
Citizen
Complaints
√
√
√ (4/09)
9
Contact of Citizen
Complainants
√
√
√ (2/09)
10
Procedure Manual
for Investigations
of Citizen
Complaints
√
√
√ (11/06)