combined-10th-11th-report.pdf

Negotiated Settlement Agreement, Combined Tenth and Eleventh Semi-Annual Report December 2008 cases for 8.9. During the Fall 2006 Review, the IMT had found the Department in compliance with Tasks 8.2, 8.3, 8.6 and 8.7, which were not assessed during the OIG review. Task 8.4 was not assessed by OIG and was found out of compliance by the IMT. Full compliance with Task 8 can be attained with just a little more emphasis by IAD staff. The OIG review found that [AD was maintaining compliance with Task 8.1. In addition, the OIG review indicated IAD was in compliance with Tasks 5.21, 8.5, 8.8 and 9.1 (which had not been found in compliance during the IMT Fall 2006 Review). Compliance was due to IAD’s continued effort to ensure that all subject and witness personnel are interviewed, statements taken are tape-recorded, and complainants are contacted as soon as possible. Although full compliance with Tasks 5 and 8 has not yet been attained, IAD has greatly improved the quality of its investigations and documentation of contacting and obtaining information from complainants as soon as possible. Methods for Receiving Citizen Complaints Audit In October of 2007, OIG initiated an audit of Task 7, Methods for Receiving Citizen Complaints, to determine OPD’s compliance with the task. Although Task 7 has eight requirements, the audit included an assessment of only six of these requirements. Since Task 7.3, Investigation of Anonymous Complaints, requires an in-depth review of the complaint process, it was not assessed due to time constraints, Task 7.5, Distribution of Complaint Forms and Informational Brochures, was not assessed since the IMT’s audit of this task in July 2007 had found OPD in compliance. The Department has made significant progress in complying with the mandates of Task 7 as evidenced by the improvements it has made since the IMT audited Task 7 during the ninth reporting period (January 2007). At that time, the IMT noted the following instances of noncompliance: ¢ Three calls were made to the line during non-business hours, two of which went unanswered. e Complaint forms were unavailable at key locations. While all of the locations had guidelines properly posted, complaint forms and informational brochures were not readily available to the public. e Your Guide to Filing a Complaint Against the Police brochure was translated into Spanish, Chinese, and Vietnamese, but the complaint forms inserted into all versions of the brochure were in English only. The OIG audit of Task 7 indicated that the Department had effectively addressed the issues outlined in the IMT audit and was in compliance with all six of the assessed requirements: ¢ Task 7.1—The complaint line was staffed by Departmental personnel. All calls placed were received by Department personnel. e Task 7.2—The Public Notice entitled Your Guide to Filing A Complaint Against the Police was posted in seven of the eight locations required by IAD P&P 05-01. (The only location that did not have the guidelines posted was the Oakland Coliseum, which is not a City of Oakland facility.) However, at all of the eight locations, complaint forms and brochures were available by request or on display. 26 eee